Cyber safety and fraud awareness
What to do if you face fraud, impersonation or a scam, what not to do, how to verify official Retales communication, and where to report cybercrime in India.
On this page
#Lost money? Act right now
#If you face fraud, impersonation or a scam
- Stop respondingDon't reply, click, call back or pay. Scammers rely on urgency, so slowing down is your best defence.
- Secure your moneyIf you paid or shared bank details, call 1930 and your bank right away to block the transaction or account.
- Save the evidenceTake screenshots of chats, profiles, numbers, emails, links, UPI IDs and transaction references. Don't delete anything.
- Verify with RetalesIf someone used our name, check with us through an official channel listed below before doing anything else.
- Report itReport to cybercrime.gov.in, to Retales, and to the platform where it happened (WhatsApp, Instagram, email provider).
- Lock down your accountsChange passwords you may have shared, sign out of unknown devices and turn on two-step verification.
#What not to do
Do
- Verify every request through an official Retales channel
- Type website addresses yourself instead of clicking links
- Check the payee name before any payment
- Ask questions and take your time
- Report suspicious contact, even if you didn't lose money
Don't
- Share OTPs, passwords, UPI PINs, card numbers or CVVs
- Install screen-sharing or remote-access apps at a stranger's request
- Scan a QR code or enter a PIN to “receive” money
- Pay fees to apply for a job, unlock a brand deal or get “guaranteed” results
- Pay anyone who promises to recover lost money for a fee
- Delete chats or evidence, or confront the scammer
#How to verify official Retales communication
- Emails come only from addresses ending in @retales.in.
- WhatsApp messages come only from our verified number +91 9889889866.
- Our websites are retales.in, retalesmedia.com and retalesmedia.in. Check the spelling carefully: fake sites swap look-alike characters (a capital I for a small l, a zero for an o) or add words, like retales-offers.com.
- Payments are made only against a GST invoice. Confirm bank or UPI details by email or WhatsApp with us before paying, especially if they have “changed”.
- We never promise instant results, guaranteed followers or overnight sales.
Phone+91 9889889866
General supporthello@retales.in
Sales and partnershipssales@retales.in
Careersjobs@retales.in
Grievance and fraud reportsgrievance@retales.in
#Affiliate and partner websites
Retales sometimes works with affiliate and partner websites, for example for payments, campaigns or registrations. Before paying or sharing any information on a partner site:
- Make sure the link reached you from an official Retales channel.
- Confirm the site with us by email or WhatsApp if you're unsure.
- Check the full web address and that it uses a secure (https) connection.
- Check the payee name on the payment screen before you confirm.
#Common scams to watch for
| Scam | What it looks like | Red flag |
|---|---|---|
| Fake job offer | An “offer letter” or interview from Retales that asks for a fee | Any payment to get or keep a job |
| Fake brand deal | A brand deal for creators that needs a deposit or product purchase first | You pay before you're paid |
| Impersonation | A profile using our logo or a staff name on a new number | Not one of our official channels |
| Guaranteed growth | Instant followers, viral reach or sales “guaranteed” | Promises no honest team can make |
| Invoice switch | An invoice or email saying our bank details have changed | Pressure to pay a new account quickly |
| Task scams | Paid “likes and reviews” tasks that later ask you to invest | You're asked to deposit to unlock earnings |
#Where and how to report
- Cyber fraud helpline
- Call 1930 (national, 24x7)
- Online complaint
- National Cyber Crime Reporting Portal, cybercrime.gov.in
- Suspicious calls, SMS or WhatsApp
- Chakshu on Sanchar Saathi, sancharsaathi.gov.in
- Report to Retales
- grievance@retales.in or WhatsApp +91 9889889866
- Your bank
- The helpline printed on your card or the bank's official app
When you report to us, include the number, email or profile that contacted you, screenshots, any links or payment details, and the date. We'll confirm whether the contact was genuine and help where we can.
This guide is for awareness only and isn't legal advice. For a crime in progress or a threat to safety, contact local police (112).